Job Description

Senior Fraud Investigator

We are seeking a talented and self-motivated Senior Fraud Investigator to support our Fraud Investigations team. This role will be responsible for the training of a team of Fraud Investigators who are responsible for conducting independent reviews and analysis of possible suspicious activity to ensure compliance with regulatory institutions and Galileo policies and procedures. The Senior Fraud Investigator is responsible for conducting holistic reviews of Fraud Investigators' research, documented analysis/findings, and conclusions as it relates to financial crime activity to ensure the utmost quality investigations. This person will assist in the development and guidance of our Fraud Investigative team and report directly to the Senior Manager of Fraud Investigations.

What you'll do:

• Evaluate fraud or abusive behavior is identified and may warrant a SAR filing. The Senior Fraud Investigator will ensure determinations are appropriate, fully supported, and clearly documented, for fraud claim cases
• Collaborates with other internal SoFi departments, vendors, law enforcement, etc. to resolve issues and works to proactively minimize losses
• Train, coach, develop, and monitor fraud investigations staff to ensure an excellent member experience
• Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity
• Develop, maintain, and implement policies/procedures to mitigate and proactively address fraudulent activity
• Conduct team meetings to enhance teamwork ensuring good staff morale
• Knowledge of risk strategies and creation of an open communication forum to iterate policies
• Communicate significant issues to Management; make recommendations when weaknesses are identified
• Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners, and external vendors/banks
• Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
• Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
• Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
• Handle any special projects as assigned by management
• Promote SoFi values in the daily work and management of the team

What you'll need:

• 3+ years of relevant fraud investigation experience in financial services or other related industry
• Minimum of 1 year of managing a team of fraud investigators (Team lead or supervisor)
• Fraud SAR filing experience required
• Proven background in customer service
• Demonstrated ability to communicate effectively with all levels of the organization and across different business lines
• Ability to successfully lead and manage direct reports, including training, mentoring, and counseling
• Strong attention to detail with a focus on quality reviews
• Excellent organizational, verbal, written, and interpersonal skills are required
• Must be able to multitask, adapt well to changing priorities, and effectively prioritize responsibilities to meet critical deadlines
• Ability to work in a fast-paced, demanding, and changing environment; must work well under pressure
• Excellent analytical skills required

Nice to Have:

• Applicable certifications, for example, CFE, CAMS, etc
• Currently participating in peer groups to stay abreast of industry happenings

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